Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Little Giants Kids Store ("Little Giants Kids Store", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.littlegiantskidsstore.co.nz ("the website"). They are effective from 16 October 2017 and will replace all earlier Little Giants Kids Store terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

We may deliver notices to you by sending them to an email address that you have notified to us or used to make a purchase. You can unsubscribe at any time by selecting the unsubscribe button at the bottom of the email.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop. However, in the event that any item in your order is temporarily or permanently unavailable after we have accepted your order, we will contact you to arrange a refund, exchange or credit for that item. If applicable we may also give you the option of waiting for us to ship the item once new stock arrives. We will not otherwise be liable to you for any damages, costs or expenses of any kind suffered or incurred by you due to your order not being fulfilled as a result of the unavailability of any item.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.


All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:

Visa and MasterCard

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your card issuer. We will not be liable for any costs associated with exchange rates or bank fees.

Laybuy - receive your order now and pay it off over 6 automatic weekly payments, interest free.

For more details on how Laybuy works go to https://www.laybuy.com/how-it-works.
For full terms and conditions go to https://www.laybuy.com/consumer-terms.

Please note: Laybuy is a service independent to Little Giants Kids Store, and as such your payment obligations will lie with Laybuy through the account you establish with them. If you have any questions regarding your future payments please contact Laybuy directly as we are unable to assist. For Laybuys full terms and conditions please visit their website (linked above).

Afterpay - receive your order now and pay it off over 4 automatic fortnightly payments, interest free.

For more details on how Afterpay works go to https://www.afterpay.com/en-NZ/how-it-works
For full terms and conditions go to https://www.afterpay.com/en-NZ/terms-of-service

Please note: Afterpay is a service independent to Little Giants Kids Store, and as such your payment obligations will lie with Afterpay through the account you establish with them. If you have any questions regarding your future payments please contact Afterpay directly as we are unable to assist. For Afterpays full terms and conditions please visit their website (linked above).

Credit Card Security

All payments are processed via PayPal or Stripes secure payments system to ensure high levels of payment security and are subject to the respective providers terms and conditions.

Shipping and delivery

Most orders will be dispatched within 24-48 hours (Monday to Friday excluding public holidays) following the receipt of payment. If for some reason we are unable to make this time frame we will contact you via the email address you have provided. From time of dispatch delivery can take anywhere between 1- 5 days depending on your location. Delivery to Australia will be slightly longer, please contact us for further information.

It is imperative that during the order process you enter the correct delivery address. If there is any client error in the address specified, re-delivery to the correct address will incur an additional delivery charge. It is your responsibility to promptly advise us if an order is not delivered when expected. We will then contact the Courier Company for clarification and arrange for prompt delivery. We will not be held liable for any loss or damage arising from a late or missing delivery. A late delivery does not constitute reasonable means to cancel an order.

Shipping and delivery charges do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than New Zealand. You are responsible for all such taxes and duties.

We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

Returns and Refunds

We want you to have the best online shopping experience so if you have any problems with your order please contact us straight away via email.

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We do not provide a refund if you have changed your mind about a particular purchase so please choose carefully.

If your goods are damaged, email hello@littlegiantskidsstore.co.nz within 48 hours of receiving your order. Replacement items are subject to availability, and if we do not have that particular item stocked we will keep you informed as to when delivery will be made. Please ensure all damaged goods are returned in their original and unused condition, with their original packing within 7 days of receipt of delivery. You are responsible for your own shipping costs for returning your item and shipping costs are non-refundable.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.littlegiantskidsstore.co.nz.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us or used to make a purchase.


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